Technical Support Specialist

Objective:

Motivated Technical Support Specialist with extensive experience in administering and supporting the Microsoft 365 platform. Proficient in managing user accounts, licenses, and permissions within the M365 Admin Center. Skilled in troubleshooting complex technical issues, implementing security measures, and providing end-user support. Committed to ensuring the smooth operation and security of M365 services.

Professional Experience:

Afrizan People Intelligence (Johannesburg, Gauteng)

Technical Support Specialist (Full-Time)

• Administered and Supported M365 Platform:
  • Managed user accounts, licenses, and permissions within the M365 Admin Center.
  • Configured and maintained M365 security and compliance settings (DLP, eDiscovery, retention policies).
  • Implemented M365 governance and best practices.
• Technical Troubleshooting:
  • Resolved complex technical issues related to M365 services.
  • Monitored and optimized M365 performance.
• Documentation and Training:
  • Developed and maintained documentation for M365 configurations, procedures, and policies.
  • Provided training and guidance to end-users and IT staff on M365 tools and features.
• Collaboration and Integration:
  • Collaborated with IT teams to integrate M365 services with existing systems and workflows.
  • Assisted in planning and executing M365 migrations and upgrades.
• Security and Compliance:
  • Ensured compliance with industry standards and regulatory requirements for M365 services.
  • Managed and troubleshooted M365 hybrid environments.
  • Coordinated with Microsoft support for issue resolution and service enhancements.
• Process Improvement:
  • Identified opportunities for process improvements and implemented solutions to enhance M365 support efficiency.

Education:

• BSc Applied Mathematics (only 60 credits left) from Wits University
• Systems Development NQF Level 5 from iFundi

Skills:

• Proficient in Windows, Mac, and Linux operating systems.
• Expertise in networking and system administration.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently and in a team environment.

Certifications:

• Cisco Cybersecurity Essentials
• Cisco Network Basics
• Google Professional Data Analytics

Contact Information:

Email: smofokeng3@outlook.com

Phone: 0749521313