Siyabonga Mofokeng

IT Engineer specializing in infrastructure support, Microsoft 365, networking, and VoIP systems. Delivering reliable second-line support, efficient troubleshooting, and scalable IT solutions.

smofokeng3@outlook.com | 063 137 4349
LinkedIn: linkedin.com/in/siyabonga-mofokeng-13389015b
Portfolio: siyabongamofokeng.github.io/final/

Professional Summary

Experienced IT Support Specialist with over 4 years in service desk and IT infrastructure support. Strong background in incident management, Active Directory, Microsoft 365, VoIP deployment, and network troubleshooting. Known for resolving 99% of daily tickets efficiently while maintaining high service standards and SLA compliance.

Core Competencies

  • ITIL-based Support & SLA Management
  • Active Directory, Azure AD, Group Policy
  • Microsoft 365 (Exchange, Teams, SharePoint, Intune)
  • Networking: DNS, DHCP, VPN, LAN/WAN
  • VoIP Deployment & Troubleshooting
  • PowerShell & Automation
  • Windows Server & SCCM

Tier 2 IT Support Specialist — Online Direct

Mar 2024 – Present

Managing advanced network issues, Microsoft 365 administration, and server environments. Supporting VoIP systems and Fortigate deployments across multi-site clients.

IT Support Engineer — Bayport Financial Services

Oct 2023 – Dec 2023

Delivered remote and on-site support, managed SCCM deployments, and supported Azure AD policies for over 400 users in a team-based environment.

Junior Systems Administrator — Afrizan

Oct 2022 – Oct 2023

Automated onboarding, managed GPO, maintained 99.9% uptime, deployed VoIP solutions, and handled Microsoft tenant migrations.

Education & Certifications